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Customer is in the Driver's Seat

Waupun Utilities is in the business of service and customer satisfaction. Five years ago, a web site was developed to add to the various services and options available to our customers.

You, the customer, are the driving factor determining the success of our web site. Here are some of the statistics we have made note of:

  • Web site launched in November 2001.
  • Average visits per day in 2002 = 40
  • Average visits per day in 2005 = 71
  • Since 2004, customers have been able to pay their bill online, inquire about billing history, make service requests and more through the "Access my Account" icon on the home page.
  • In 2005, a new quarterly newsletter Service Matters was developed and is available online.
  • The top pages visited in 2005 were:
    • Utility Bill View & Pay
    • Job Opportunities
    • Employees
    • Commission Meeting Minutes
    • Billing Information
If you have any questions or comments about the web site, click here.