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Customers Urged to Make Payment Arrangements

Waupun Utilities advises electric customers who are behind on their bills to make payment arrangements with the utility to avoid service disconnection.

The Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills for any period of time, including the winter months.

Wisconsin’s Public Service Commission established the annual moratorium — from Nov. 1 to April 15 — to protect customers from service disconnection during harsh Wisconsin winters.

“Waupun Utilities does what it can to collect unpaid bills from the moratorium in order to keep electric rates low in our community,” said Zak Bloom, General Manager.

To prevent disconnection, Waupun Utilities urges customers to contact them now to make payment arrangements. The utility is more than willing to negotiate satisfactory payment options with each customer, according to Bloom.

“Situations can arise that make it difficult for customers to pay their bills,” said Bloom. “We would like to help these customers make suitable payment arrangements to avoid service disconnection.”

Bloom said the utility will issue a final disconnection notice prior to service disconnection.

To make payment arrangements or to explore payment options with the utility, call the utility at 324-7920, between 8:00 am and 4:00 pm Monday through Friday.